TERMS AND AGREEMENTS

 

Standing Order Policy

Customers who place The Book of the States, Directory I, Directory II, Directory III or Suggested State Legislation on standing order will receive a 10% discount. Standing orders on periodicals are not accepted Items on standing order with CSG will arrive automatically upon publication every year. Standing order publications include The Book of the States, Suggested State Legislation and Directories I, II, & III. If you no longer wish to receive a standing order - you must cancel prior to Jan 1st of the year of publication.  For example, if you do not want to receive your standing order for 2006, you must cancel prior to Jan 1, 2006. In addition, if you would like to adjust the quantities of your standing order, you must contact CSG prior to Jan 1st of the publication year. Cancellations or quantity adjustments made after January 1st but before the shipment date will be subject to a 20% charge. If a cancellation is made after the order has been shipped, the customer is responsible for returning the order. Once you receive your order, you may return it within 30 days under the Returns Policy.  NOTE: Standing orders are available on an annual basis only; we cannot accommodate standing orders based on two-year cycles.

 

Subscription Order Policy

All periodical subscription orders will begin with the current issue. Retroactive subscriptions will not be accepted.  Periodicals cannot be placed on standing order. If you would like to purchase back issues of any title, please call 800-800-1910 to check for availability.

 

Returns Policy

Standing & regular orders:

All returns must be accompanied by a Return Merchandise Authorization (RMA) form. These forms may be requested by calling 800-800-1910. You may return items you receive from CSG within 30 days of delivery for a 20% restocking fee. Items returned must include the RMA on the outside packaging along with the original packing slip. Refunds can only be processed once you have returned the item. If the shipment was received in error, please call 1-800-800-1910 and we will assist you with the return. Standing orders that were not cancelled before Jan. 1st are not considered erroneous. All acceptable returns will be granted refunds. CSG does not issue accounts credits for use on future on orders. Returns address: Publication Returns, 2760 Research Park Drive, Lexington, KY 40511

 

Replacement/Claim Policy

Damaged orders

If you have received a damaged order, please call 1-800-800-1910 within 5 business days of receiving the publication.  A representative will assist you in replacing the order.

 

Claims & missing shipments

Customers have 30 days from the date of order to claim non-periodical publications. This 30-day period applies to all publications including both monthly and quarterly periodicals. Date of order on standing orders and periodical subscription orders is considered the publication date of the book/periodical. If you need to claim an item you ordered but did not receive, please contact a representative at 1-800-800-1910. Tracking information for non-periodical shipments within the contiguous 48 states is available upon request in advance. However, once an order is signed for at the point of delivery, CSG is no longer responsible for the shipment.

 

Address corrections

If you have changed your address, please mail, fax or email a dated notification of the address change. Customers who fail to report address changes will be responsible for charges incurred from an incorrect shipping address. Address changes should be reported to:

Publication/Sales,  2760 Research Park Drive, Lexington, KY 40511, (800) 800-1910, sales@csg.org

 

Outstanding Invoice Policy

Customers, including wholesaler companies, who are delinquent in payment (invoice is over 180 days due), will have all standing order and backorder items cancelled. In addition, the account will be frozen and no new orders can be placed until the outstanding balanced is paid. If you wish to pay an invoice, you can do so by calling 1-800-800-1910.  Invoices that are over 30 days overdue may be subjected to further collection options.

 

Wholesale Order Policies

Wholesale companies

Orders placed by wholesalers are subject to the same terms and agreements (except those noted below) as direct order customers in addition to any other terms and agreements made directly with the wholesaler. This includes, but is not limited to, the 30-day claim period. We do not accept standing orders from wholesale companies without prior approval. Wholesale companies with any questions regarding any policy should contact 1-800-800-1910 and a representative will assist you.

 

Wholesale returns

Wholesalers have 180 days to return merchandise and all returns must be accompanied by a Return Merchandise Authorization Form (RMA). To obtain this form, please call 800-800-1910. Any returns received from wholesalers after 180 of the invoice date or without an RMA, will be refused and returned to the wholesaler at no penalty to CSG. The invoice will not be credited and payment will still be expected.  An invoice number must accompany all returns or the return will not be processed and no refund will be issued.  Damaged wholesale shipments must be returned within 30 days.

 

Wholesale customers

Customers who purchase CSG publications from a wholesale company should contact their wholesale representative with any questions regarding an order. CSG can only process orders, refunds, returns, replacements, claims and all other actionable items through your wholesale representative.