ABOUT US

Founded in 1933, The Council of State Governments is our nation's only organization serving all three branches of state government. CSG is a region-based forum that fosters the exchange of insights and ideas to help state officials shape public policy. This offers unparalleled regional, national and international opportunities to network, develop leaders, collaborate and create problem-solving partnerships.

For additional information, please visit www.csg.org. 


TERMS & AGREEMENTS

All orders, including those made through the online store, are subject to the terms & agreements listed below. If you have any questions about these policies, please contact us at 1(800) 800-1910 or
sales@csg.org

Shipping
CSG does not charge an extra fee for shipping & handling within the 48 contiguous states.  In addition, we will also be able to provide tracking information for all non-periodical shipments within the 48 contiguous states upon request. Tracking is also available for orders shipping to in Alaska, Hawaii, Canada and Mexico for a 20% surcharge. Those in Alaska, Hawaii, Canada and Mexico not wishing to pay the surcharge may have orders sent United States Postal Service with no tracking for the regular price. Orders going outside of North America will be charged additional shipping. Customers requesting USPS cannot be guaranteed delivery. CSG reserves the right to update pricing information at any time. Visit www.csg.org for current pricing details or call 1-800-800-1910.

Standing Order Policy

Items on standing order with CSG will arrive automatically upon publication every year. Standing order publications include The Book of the States, Suggested State Legislation and Directories I, II, & III. If you no longer wish to receive a standing order - you must cancel prior to shipment of the item for that year. For example, if you do not want to receive your standing order for 2016, you must cancel prior to the item shipping. In addition, if you would like to adjust the quantities of your standing order, you must contact CSG prior to the shipment of the item. Cancellations or quantity adjustments made after the item has shipped may be subject to an additional charge. If a cancellation is made after the order has been shipped, the customer is responsible for returning the order. Once you receive your order, you may return it within 30 days under the Returns Policy. NOTE: Standing orders are available on an annual basis only, we cannot accommodate standing orders based on two-year cycles.


Returns Policy

 

Standing & regular orders:
You may return items you receive from CSG within 30 days of delivery. You are responsible for the cost of returning the item. Items returned must include the original packing slip. Refunds can only be processed once you have returned the item. If the shipment was received in error, please call 1-800-800-1910 and we will assist you with the return. Standing orders that were not cancelled before the item shipped are not considered erroneous.

 

Returns address:

Publication Returns

2760 Research Park Drive

Lexington, KY 40511

 

Replacement/Claim Policy

 

Damaged orders

If you have received a damaged order, please call 1-800-800-1910 within 5 business days of receiving the publication.  A representative will assist you in replacing the order.

 

Claims & missing shipments

Customers have 30 days from the date of order to claim non-periodical publications. This 30-day period applies to all publications including both monthly and quarterly periodicals. Date of order on standing orders and periodical subscription orders is considered the publication date of the book/periodical. If you need to claim an item you ordered but did not receive, please contact a representative at 1-800-800-1910. Tracking information for non-periodical shipments within the contiguous 48 states is available upon request in advance. However, once an order is signed for at the point of delivery, CSG is no longer responsible for the shipment.

 

Address corrections

If you have changed your address, please mail, fax or email a dated notification of the address change. Customers who fail to report address changes will be responsible for charges incurred from an incorrect shipping address. Address changes should be reported to:

 

Publication/Sales

2760 Research Park Drive

Lexington, KY 40511

(800) 800-1910

sales@csg.org

 

 

Wholesale Order Policy

 

Wholesale companies

Orders placed by wholesalers are subject to the same terms and agreements as direct order customers in addition to any other terms and agreements made directly with the wholesaler. This includes, but is not limited to, the 30-day claim period. We do not accept standing orders from wholesale companies without prior approval. Wholesale companies with any questions regarding any policy should contact 1-800-800-1910 and a representative will assist you.

 

Wholesale customers

Customers who purchase CSG publications from a wholesale company should contact their wholesale representative with any questions regarding an order. CSG can only process orders, refunds, returns, replacements, claims and all other actionable items through your wholesale representative.

 

Outstanding Invoice Policy

Customers who are delinquent in payment will receive a 1.5% charge for every month over 30 days the invoice remains unpaid. Direct order customers with unpaid invoices past 120 days will not be able to place any new orders until the outstanding balances are paid and may be subject to further collection procedures. In addition, all standing order and backorder items will  be cancelled. If you wish to pay an invoice, you can do so by calling 1-800-800-1910.